Eunice Fay Amissah

Publishing since 2009, latest 2026

Sociology and Political Science
Organizational Behavior and Human Resource Management
Social Psychology
Tourism, Leisure and Hospitality Management
Clinical Psychology
Education

In their own words

Organisational behaviour
service quality
career and professional development
customer service

Publications: 302009–2026
Citations: 509to those papers
h-index: 12i10-index 12
Field-weighted impact: 3.971.00 is the world average
World top 10%: 38%8 of 21 scored papers
Open access: 38%8 of the 21 whose access is recorded

Google Scholar shows 846 citations, h-index 14 and i10-index 14 (667 citations and h-index 12 since 2021), as of October 5, 2026. It also counts theses, books and web pages, so it runs higher.

By year

Papers, and the citations to them

Publications, left axisCitations to that year’s papers, right axis2026 still in progress

Publications

30 in all

Career-Related Social Support, Career Self-Management Behavior and Employability of Tourism and Hospitality Undergraduates: The Mediating Roles of Self-Efficacy and Ambition
2026Journal of Hospitality & Tourism EducationJournalFirst author0 citations10.1080/10963758.2026.2650317
EXPLORING THE CONNECTION: ENGAGEMENT, EMBEDDEDNESS, AND PERFORMANCE OF HOTEL STAFF
2026

Download CV:PDFWord

Citations received each year

PeerfordGoogle Scholar

To all their work, old papers included. Google Scholar also counts citations from theses, books and web pages, so its line runs higher.

What they work on

From the classification of each paper

Subfields

Sociology and Political Science1137%
Organizational Behavior and Human Resource Management1033%
Social Psychology827%
Tourism, Leisure and Hospitality Management413%
Clinical Psychology310%
Education310%
Marketing310%
General Health Professions27%
Strategy and Management27%
Transportation27%

Health Sciences
Social Sciences

Topics most written on

Work-Family Balance Challenges6
Job Satisfaction and Organizational Behavior5
Workaholism, burnout, and well-being5
Customer Service Quality and Loyalty4
Hospitality and Tourism Education4
Higher Education and Employability3
Consumer Retail Behavior Studies2
COVID-19 and Mental Health2
Diverse Aspects of Tourism Research2
Emotional Labor in Professions2
Grit, Self-Efficacy, and Motivation2
Human Resource and Talent Management2

Who they write with

Their most frequent co-authors, and the papers those co-authors share

Where their co-authors are

24% of their 21 papers with recorded affiliations have a co-author abroad

papers co-written1122223Home

Most frequent partner countries

Hong Kong SAR3
South Africa2
Germany1

Papers with at least one author in that country.

Institutions written with most

Ho Technical UniversityGH7 papers
University of Energy and Natural ResourcesGH4 papers
Hong Kong Polytechnic UniversityHK3 papers
Cape Coast Technical UniversityGH3 papers
Koforidua Technical UniversityGH3 papers
University of JohannesburgZA2 papers
Eberswalde University for Sustainable DevelopmentDE1 paper
Kwame Nkrumah UniversityZM1 paper
Simon Diedong Dombo University of Business and Integrated Development StudiesGH1 paper
University for Development StudiesGH1 paper

Where they publish

Journal of Hospitality & Tourism Education6
Journal of Human Resources in Hospitality & Tourism4
African Journal of Hospitality and Tourism Management3
Marketing Innovations for Sustainable Destinations2
University of Cape Coast2
AFRREV IJAH An International Journal of Arts and Humanities

Development goals addressed

From each paper’s title and abstract

8Decent work and economic growth14
5Gender equality2
1No poverty1
9Industry, innovation and infrastructure1

Most cited

Emotional labour, emotional exhaustion and job satisfaction in the hospitality industry
Journal of Hospitality and Tourism Insights8
202182 citationsWorld top 10%
Tourist satisfaction with hotel services in Cape Coast and Elmina, Ghana
American Journal of Tourism Management
201364 citations
Factors influencing employee job satisfaction in Ghana's hotel industry
Journal of Human Resources in Hospitality & Tourism8

African Journal of Hospitality and Tourism Management

Workaholism among young people in the ride-hailing travel economy

2023Annals of Tourism Research Empirical InsightsJournalOpen accessSenior author5 citations10.1016/j.annale.2023.100117

Factors influencing undergraduate hospitality students’ intentions to choose careers in the hospitality industry

2023Journal of Hospitality & Tourism EducationJournalSenior author46 citations

COVID-19, Financial Anxiety and the Psychological Well-being of Hotel Workers

2022International Journal of Hospitality & Tourism AdministrationJournal29 citations10.1080/15256480.2022.2055692

Emotional labour, emotional exhaustion and job satisfaction in the hospitality industry

2021Journal of Hospitality and Tourism InsightsJournalFirst author82 citations10.1108/jhti-10-2020-0196

Service Quality, Tourist Satisfaction, and Destination Loyalty in Emerging Economies

2021Palgrave studies of marketing in emerging economiesBook chapterFirst author20 citations10.1007/978-3-030-83711-2_6

Does gender exacerbate the effect of Work-family conflict on employee Satisfaction in the hotel industry?

2020African Journal of Hospitality and Tourism ManagementJournalOpen accessFirst author0 citations10.47963/ajthm.v2i2.245

Students’ Perceptions of Careers in Ghana’s Hospitality and Tourism Industry

2019Journal of Hospitality & Tourism EducationJournalFirst authorCorresponding41 citations10.1080/10963758.2019.1654884

Determinants of emotional labour among employees in the hospitality industry in Accra, Ghana

2019African Journal of Hospitality and Tourism ManagementJournalOpen access4 citations10.47963/ajthm.v1i1.137

Gender as a moderator between work-family conflict, job and family satisfaction

2018AFRREV IJAH An International Journal of Arts and HumanitiesJournalOpen access9 citations10.4314/ijah.v7i3.1

Factors of work-family conflict in the hospitality industry in Ghana

2017Journal of Human Resources in Hospitality & TourismJournal24 citations10.1080/15332845.2017.1328263

Stakeholders’ perceptions of service quality in hotels

2017Oguaa Journal of Social SciencesJournalOpen accessFirst authorCorresponding1 citation10.47963/joss.v8i1.306

Factors influencing employee job satisfaction in Ghana's hotel industry

2016Journal of Human Resources in Hospitality & TourismJournalFirst authorCorresponding59 citations10.1080/15332845.2016.1084858

Dimensions of Service Quality in Hotels in Accra, Ghana

2015Journal of Arts and Social Sciences [JASS]JournalOpen accessFirst author6 citations

SERVICE QUALITY IN HOTELS: A CASE OF ACCRA METROPOLIS

2014DevelopmentJournalFirst author0 citations

Customers’ perception of service quality in hotels

2014University of Cape CoastReportFirst author9 citations

Tourist satisfaction with hotel services in Cape Coast and Elmina, Ghana

2013American Journal of Tourism ManagementJournalFirst author64 citations

17 The Prospects and

2009Marketing Innovations for Sustainable DestinationsJournalSenior author0 citations

Ghana as a preferred African-American tourist destination

2009University of Cape CoastReportSenior author0 citations

The prospects and challenges of positioning Ghana as a preferred African American Tourist Destination

2009Marketing Innovations for Sustainable DestinationsBook chapterSenior author9 citations

American Journal of Tourism Management1

How it can be read

38% free to read, of the 21 recorded

Diamond 6 · 20%Free to read and to publish
Gold 1 · 3%In an open-access journal
Green 1 · 3%A copy in a repository
Closed 13 · 43%Behind a paywall
Unknown 9 · 30%Not recorded by the source

Factors influencing undergraduate hospitality students’ intentions to choose careers in the hospitality industry

Journal of Hospitality & Tourism Education

202346 citations

Work–family conflict among hotel employees in Sekondi-Takoradi Metropolis, Ghana

Tourism Management Perspectives8

201442 citationsWorld top 10%