Article · Journal · 2021

Service recovery performance and repurchase intentions: the mediation effect of service quality at KFC

George Kofi Amoako, Livingstone Divine Caesar, Robert Kwame Dzogbenuku, Gifty Agyeiwaa Bonsu

Journal of Hospitality and Tourism Insights

• Closed access
• World top 10%
• International · 2 countries

Go to the publisher10.1108/jhti-06-2021-0141