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Albert Justice Kwarteng · Peerford

University of Cape Coast / Scholars

Albert Justice Kwarteng

University of Cape Coast

STATISTICIAN/RESEARCH FELLOW(HEAD OF QUALITY ASSURANCE SECTION), University of Cape Coast (UCC), since 2009per ORCID

Publishing since 2007, latest 2022

Management Information Systems
Organizational Behavior and Human Resource Management
Political Science and International Relations
Education
General Health Professions
Management of Technology and Innovation

In their own words

TOTAL QUALITY MANAGEMENT IN

ORCID 0000-0002-3659-3878
Their record on OpenAlex

Publications: 152007–2022
Citations: 71to those papers
h-index: 3i10-index 2
Field-weighted impact: 1.121.00 is the world average
World top 10%: 13%1 of 8 scored papers
Open access: 50%4 of the 8 whose access is recorded

Google Scholar shows 154 citations, h-index 4 and i10-index 2 (136 citations and h-index 4 since 2021), as of October 3, 2026. It also counts theses, books and web pages, so it runs higher.

By year

Papers, and the citations to them

Publications, left axisCitations to that year’s papers, right axis2026 still in progress

Career

As their ORCID record read on October 4, 2026

Positions

STATISTICIAN/RESEARCH FELLOW(HEAD OF QUALITY ASSURANCE SECTION), DIRECTORATE OF ACADEMIC PLANNING AND QUALITY ASSURANCE (DAPQA), UCCUniversity of Cape Coast (UCC)since 2009

Education

MSc. MATHEMATICS, MATHEMATICSKNUST2004–2006

Publications

15 in all

Newest Most cited Oldest Title

Search their publications by title

Ensuring quality in higher education institutions: going beyond quality assurance system
2022International Journal of Productivity and Quality ManagementJournalFirst authorCorresponding1 citation10.1504/ijpqm.2022.124896
Development and validation of instrument for service quality of TQM educational institutions: external customers' perspective
2022

Google Scholar profile

Download CV:PDF · Word

Who they write with Where their co-authors are Every publication

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Citations received each year

PeerfordGoogle Scholar

To all their work, old papers included. Google Scholar also counts citations from theses, books and web pages, so its line runs higher.

What they work on

From the classification of each paper

Subfields

Management Information Systems533%
Organizational Behavior and Human Resource Management533%
Political Science and International Relations213%
Education17%
General Health Professions17%
Management of Technology and Innovation17%
Marketing17%
Strategy and Management17%

Health Sciences
Social Sciences

Topics most written on

Customer Service Quality and Loyalty5
Quality and Supply Management5
Higher Education Governance and Development2
Customer churn and segmentation1
Higher Education Practises and Engagement1
Management and Marketing Education1
Online and Blended Learning1
Organizational Leadership and Management Strategies1
Outsourcing and Supply Chain Management1
Patient Satisfaction in Healthcare1

Who they write with

Their most frequent co-authors, and the papers those co-authors share

Where they publish

International Journal of Productivity and Quality Management2
Journal of Educational Management2
ABACUS,1
Cogent Education1
Higher Education Evaluation and Development1
International Journal of Higher Education and Sustainability1

Development goals addressed

From each paper’s title and abstract

4Quality education2
9Industry, innovation and infrastructure1
17Partnerships for the goals1

Most cited

Indicators of service quality and satisfaction among graduating students of a higher education institution (HEI) in Ghana
Higher Education Evaluation and Development9
201848 citationsWorld top 10%Open access · Diamond
An assessment of outcome criteria associated with the implementation of TQM in a higher education institution in Ghana
Cogent Education
202116 citationsOpen access · Gold
LECTURERS’ PERCEPTION ON STUDENTS’ APPRAISAL OF COURSES AND TEACHING: A CASE OF UNIVERSITY OF CAPE COAST, GHANA

International Journal of Productivity and Quality Management

Journal

First author

Corresponding

0 citations

10.1504/ijpqm.2022.124703

An assessment of outcome criteria associated with the implementation of TQM in a higher education institution in Ghana

2021Cogent EducationJournalOpen accessFirst authorCorresponding16 citations10.1080/2331186x.2020.1859198

Importance, availability, and utilisation of support services for postgraduate distance education in a public university in Ghana

2021International Journal of Higher Education and SustainabilityJournalSenior author2 citations10.1504/ijhes.2021.120951

Exploration of quality dimensions that influence customer perceptions of service performance: insights from higher education

2020International Journal of Quality and InnovationJournalFirst authorCorresponding0 citations10.1504/ijqi.2020.10034015

Exploring Top Management Experiences with TQM in Ghanaian HEIs: Lessons for WAAQAN Institutions

2020Zenodo (CERN European Organization for Nuclear Research)JournalOpen accessFirst authorCorresponding0 citations10.5281/zenodo.22276673

Service Quality Gap Analysis: Evidence from External Customers of University of Cape Coast

2019Journal of Educational ManagementJournalOpen accessFirst author0 citations10.47963/jem.v10i.1418

A Service Quality Gap Analysis: Evidence from External Customers of University of Cape Coast

2019Journal of Educational ManagementJournalFirst author0 citations

Total Quality Management Implementation and Service Performance: A Case Study of University of Cape Coast

2019University of Cape CoastThesisFirst author0 citations

Indicators of service quality and satisfaction among graduating students of a higher education institution (HEI) in Ghana

2018Higher Education Evaluation and DevelopmentJournalOpen access48 citations10.1108/heed-10-2017-0006

LECTURERS’ PERCEPTION ON STUDENTS’ APPRAISAL OF COURSES AND TEACHING: A CASE OF UNIVERSITY OF CAPE COAST, GHANA

2016INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE, IT & MANAGEMENTJournal4 citations

The Existing Culture Of Mathematics Teaching And Learning: A Case Of The Senior High Schools In Ghana

2015Researchjournali’s Journal of EducationJournalFirst author0 citations

Using Factor Analysis In Testing Survey Instrument Of Students Appraisal Of Courses And Teaching

2014Journal of MathematicsJournalFirst author0 citations

Students Involvement In The University Quality Assurance Systems (Qas): A Case Of University Of Cape Coast, Ghana

2014Journal of ManagementJournalFirst author0 citations

“Linear programming Model for Determination of Raw Materials for products of Timber Firms in Ashanti Region of Ghana” –published by

2007ABACUS,JournalSenior author0 citations

International Journal of Quality and Innovation

1

INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE, IT & MANAGEMENT1

How it can be read

50% free to read, of the 8 recorded

Diamond 1 · 7%Free to read and to publish
Gold 1 · 7%In an open-access journal
Bronze 1 · 7%Free to read, no open licence
Green 1 · 7%A copy in a repository
Closed 4 · 27%Behind a paywall
Unknown 7 · 47%Not recorded by the source

INTERNATIONAL JOURNAL OF RESEARCH IN COMMERCE, IT & MANAGEMENT

20164 citations

Importance, availability, and utilisation of support services for postgraduate distance education in a public university in Ghana

International Journal of Higher Education and Sustainability4

20212 citations

Ensuring quality in higher education institutions: going beyond quality assurance system

International Journal of Productivity and Quality Management4

20221 citation