Article · Journal · 2023

Leveraging perceived HPWS to improve service encounter quality in high-contact service industries

Daniel Asante, Chunyong Tang, Eric Adom Asante, Michael Kwamega, Alexander Opoku-Danso

Journal of Retailing and Consumer Services

• Closed access
• World top 10%
• International · 3 countries

Go to the publisher10.1016/j.jretconser.2023.103344