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Customer Satisfaction Assessment Using the SERVQUAL Model · Peerford

Article · Journal · 2017

Customer Satisfaction Assessment Using the SERVQUAL Model

Martin Mabeifam Ujakpa

Science Journal of Business and Management

Open access · Diamond

Read it 10.11648/j.sjbm.20170505.13

Citations: 3from other works
Field-weighted impact: 0.001.00 is the world average for its field and year
Among its field: 19th percentileby citations, against works of its field and year
Authors: 1from 1 institution

Authors

1 author

Martin Mabeifam UjakpaFirst authorCorresponding
- International University of Management (NA)

Country

Namibia

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A work can sit in several, each with a score

Customer Service Quality and LoyaltyTopic