Article · Journal · 2024

Consumer response to E-commerce service failure: Leveraging repurchase intentions through strategic recovery policies

Journal of Retailing and Consumer Services

Citations: 19from other works
Field-weighted impact: 13.761.00 is the world average for its field and year
Among its field: Top 10%by citations, against works of its field and year
Authors: 4from 3 institutions

Authors

4 authors across 3 institutions in 2 countries