conference paper · Publication · 2025

Improving Customer Service in Ghana’s Banking Industry Utilizing ChatGPT to Better Understand Customer Sentiments

Prince Kelvin Owusu, George Oppong Appiagyei Ampong, Suleman Zakaria, Gibson Afriyie Owusu, Thomas Henaku, Bless Ababio and 1 more

Lecture notes in networks and systems

• Closed access

Go to the publisher10.1007/978-981-96-6938-7_10