Book chapter · Book chapter · 2024

Investigating the Service Quality of Chatbots on Telecom Service Providers' Websites and Apps

Eli Fianu, Fred Amankwah-Sarfo, Ernest Kwame Affum, William Leslie Brown‐Acquaye

Advances in hospitality, tourism and the services industry (AHTSI) book series

• Closed access

Go to the publisher10.4018/979-8-3693-1239-1.ch001