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Assessing the quality of services at an academic library · Peerford

Article · Journal · 2023

Assessing the quality of services at an academic library

Kwaku Anhwere Barfi, Seth Kobina Parbie, Christopher Kwame Filson, Mathias Vondee Teye, Kwame Kodua‐Ntim, Eunice Ayensu

Heliyon

Open access · Gold
World top 10%
International · 2 countries

Read it 10.1016/j.heliyon.2023.e22449

Citations: 19from other works
Field-weighted impact: 4.991.00 is the world average for its field and year
Among its field: Top 10%by citations, against works of its field and year
Authors: 6from 2 institutions

Authors

6 authors across 2 institutions in 2 countries

Kwaku Anhwere BarfiFirst authorCorresponding
- University of Cape Coast (GH)
Seth Kobina Parbie
- University of Cape Coast (GH)
Christopher Kwame Filson
- Cape Coast Technical University (GH)
- University of Cape Coast (GH)
Mathias Vondee Teye
- University of Botswana (BW)
Kwame Kodua‐Ntim
- University of Cape Coast (GH)
as printed: Kwame Kodua-Ntim

Eunice AyensuSenior author

University of Cape Coast (GH)

Funded by

Life Sciences Queensland

Countries on it

Botswana
Ghana

Fields

A work can sit in several, each with a score

Customer Service Quality and LoyaltyTopic
Service and Product InnovationTopic
Technology Adoption and User BehaviourTopic