Article · Journal · 2019

Customer dissatisfaction and unfavorable word of mouth

Human Systems Management

Citations: 6from other works
Field-weighted impact: 1.461.00 is the world average for its field and year
Among its field: 86th percentileby citations, against works of its field and year
Authors: 4from 3 institutions

Authors

4 authors across 3 institutions in 3 countries

A work can sit in several, each with a score