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A directed topic model applied to call center improvement · Peerford

Article · Journal · 2015

A directed topic model applied to call center improvement

Theodore T. Allen, Hui Xiong, Anthony Afful‐Dadzie

Applied Stochastic Models in Business and Industry

Closed access
World top 10%
With a company
International · 2 countries

Go to the publisher 10.1002/asmb.2123

Citations: 11from other works
Field-weighted impact: 2.131.00 is the world average for its field and year
Among its field: Top 10%by citations, against works of its field and year
Authors: 3from 3 institutions

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3 authors across 3 institutions in 2 countries

Theodore T. AllenFirst authorCorresponding
Hui Xiong
Anthony Afful‐DadzieSenior author
- University of Ghana (GH)

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Ghana
United States

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Intel (United States)company · US
The Ohio State Universityeducation · US

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Advanced Text Analysis Techniques

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Topic ModelingTopic

Text and Document Classification TechnologiesTopic