Article · Journal · 2020

Exploring customer loyalty following service recovery: a replication study in the Ghanaian hotel industry

George Oppong Appiagyei Ampong, Aidatu Abubakari, Mohammed Majeed, Esther Theresa Appaw-Agbola, John Agyekum Addae, Kwame Simpe Ofori

Journal of Hospitality and Tourism Insights

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• World top 10%
• International · 2 countries

Go to the publisher10.1108/jhti-03-2020-0034