Artigo · Revista · 2014

Technology-Based Service Encounter—A Study of the Use of E-Mail as a Booking Tool in Hotels

Aihie Osarenkhoe, Jotham M. Byarugaba, Mabel Komunda Birungi, Abednego Feehi Okoe, Az-Eddine Bennani

Journal of Service Science and Management

• Acesso aberto · Diamante
• Internacional · 4 países

Lê-lo10.4236/jssm.2014.76039