Artigo · Revista · 2021

Service Quality and Customer Loyalty in Ghana’s Hotel Industry: The Mediation Effects of Satisfaction and Delight

Peter Anabila, Leeford Edem Kojo Ameyibor, Michael Mba Allan, Clemence Alomenu

Journal of Quality Assurance in Hospitality & Tourism

• Acesso fechado
• 10% mais citados do mundo
• Internacional · 3 países

Ir para a editora10.1080/1528008x.2021.1913691